CloudDeakin guides

FAQ

The FAQ tool can help save you time in responding to common student enquiries.

In the first few weeks of a unit, refer students to the FAQ for answers, demonstrating where it is on CloudDeakin in class, seminar, and linking to it in discussion topics. When answering a new query, post it in the FAQ, and then post a News item advising the students you have done so. Eventually this will become the first place students look for answer and questions from previous years, can be carried over. This practice becomes even more effective, if it is one which is adopted by all of the course team.

Create FAQ category

1. Click on Setup.
2. Click on Frequently Asked Questions.
3. On the Manage FAQ page, click New Category in the top tool menu.
4. On the New FAQ Category page, type the name of the new category in the Name field. For example: the category “Research Methods” would logically contain FAQs about methods of research.
   Tip: A good category name allows visitors to understand the general topic of that category.
5. Type an optional Description for the category, to help with identifying what the category should contain.
6. Click Save to save the category or Save and New to save it and create another one.

Create FAQ question

1. On the Manage FAQ page, click New Question on the top tool menu.
2. On the New Question page, select a Category for the question from the Category drop-down list. Each question must belong to a category.
   Tip: To add a new category, click the New Category link. In the New FAQ Category pop-up, type a Name and Description for the new category and click Save.
3. Type the Question text.
4. Type the Answer to the question.
5. Click Save to save the new question or Save and New to save it and create another one.

Edit FAQ categories

1. On the Manage FAQ page, click the name of the FAQ category.
2. On the Edit FAQ Category page, make the required changes and click Save.

Edit FAQ questions

Edit a question

1. On the Manage FAQ page, click the name of the question.
2. On the Edit Question page, make the required changes and click Save.

Note: To change the question’s category, select the desired category from the Category drop-down list.

Edit multiple questions

1. On the Manage FAQ page, select the check boxes next to all the questions.
2. Click the Edit Multiple Questions icon at the top or bottom of the Category/Question list.
3. On the Edit Multiple Questions page, make the required changes to each of the questions and click Save.

Reorder questions or categories

1. On the Manage FAQ page, click More Actions then select Reorder.
2. On the Reorder page, change the values in the Sort Order field for the required questions or FAQ categories and click Save.

Delete questions or categories

On the Manage FAQ page, click Delete from the context menu of the name of the FAQ category or question that you want to delete.

Note: Deleting an FAQ category also deletes all the questions in that category.

Delete multiple questions

1. On the Manage FAQ page, select the check boxes next to the questions that you want to delete.
2. Click the Delete Multiple Questions icon at the top or bottom of the Category/Question list.

Preview FAQ

1. On the Manage FAQ page, click on More Actions then select Preview.
2. To view the questions in a specific category, select the required category from the Category drop-down list