Student Support and Referral portal

Student Student Support and Referral Portal
AUGUST, 2020

Student Support

Teaching Online

Good Practice




We encourage you to explore this online resource launched earlier this year, the portal is part of our ongoing commitment to prioritising the health and wellbeing of our entire University community. Information.

Academic or professional staff are often the first port of call when a student needs help. These issues may not be study-related. A student may also come to you when they’re struggling with personal difficulties – from relationship problems to mental health issues. In situations that aren’t related to your area of expertise, it can be hard to know how, or even if, to help the student and where to direct them for professional help. 

This is why the Student Support and Referral portal was developed. Launched earlier this year, the portal is part of our ongoing commitment to prioritising the health and wellbeing of our entire University community. The COVID-19 pandemic has made it even more important to know how to direct students to the most appropriate kind of assistance. The challenge of dealing with stay-at-home restrictions, online study, and difficult financial, emotional and personal circumstances is affecting a large number of the Deakin community. 

If you haven’t already done so, we encourage you to explore this online resource, which gathers together a range of important information, including: 

  • How to deal with a student emergency or a student in distress.
  • Direct referral paths to priority services, including sexual harm, problem student behaviour, counselling and psychological support, medical services, international student support, multiple or complex student needs, disability support, student misconduct and complaints.
  • Advice on what services are available and how students can access them.
  • Links to helpful tools, apps articles and resources that help students to manage their own needs, where appropriate.

You can access the Student Support and Referral portal directly or find it in the new DeakinHub intranet under Support and services > Supporting students > Helping students in distress. We encourage you to bookmark it for future use. 

Online resources for students

Student Wellbeing Liaison Service

The Student Wellbeing Liaisons support staff to de-escalate student distress and identify their support needs. In some cases, they will assess a student for any further health and wellbeing needs, and provide appropriate support and referral options. The service is located within the Health and Wellbeing Centres and is available to support staff via phone.

If you’re supporting a student in distress and require further advice and support – but it is not an emergency situation – contact the Student Wellbeing Liaisons on 9244 5970. Referrals will be prioritised based on the level of urgency.

What to do when you suspect there may be a missing student

On occasion students may have unexpected absences or may be thought to be missing. University staff members may become aware of this directly or through communication via a student’s friends, family members, overseas agents, outside organisations or emergency services. All missing student concerns should be taken seriously and escalated to immediately. To support staff in responding to concerns or reports of missing students enrolled at Deakin, we have developed Responding to Reports of Missing Students Guidelines.

Safer Community will provide initial advice and support to staff and external referrers in relation to matters involving missing students and are available for consultation Monday to Friday, 9am to 4pm on 9244 3734 or email

In addition to being available via a search of the Deakin Policy Library, the guidelines can also be accessed via the Student Support and Referral Portal or download the PDF.  


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New Induction Resource for Teaching & Learning Staff: Deakin Student Support Services Map

New Induction Resource for Teaching & Learning Staff: Deakin Student Support Services Map

New Induction Resource for Teaching & Learning Staff: Deakin Student Support Services Map
AUGUST, 2020

Induction, Supporting Staff

Deakin Learning Futures is excited to announce the launch of a comprehensive and interactive map to help guide staff as they refer students who are seeking help. This is part of a much larger SharePoint site focused on induction support for teaching and learning which will be launched in its entirety very soon to assist new academic and professional staff to understand their teaching and learning roles in the Deakin context.

Many ‘layers’ of induction welcome those new to teaching and learning related roles at Deakin university. Human Resources, faculties and schools all contribute to introducing new people to our university and to how we do teaching and learning. It is exciting to report that the Deakin Learning Futures ‘One Deakin’ induction project, which also contributes to these efforts, has reached a big milestone this month.

Deakin has a very comprehensive ecosystem of student supports, including transition focused supports like orientation, assistance to develop key skills (like academic and library skills), health and wellbeing services, efforts to create a safer community and access to financial and legal help. There are guides to leveraging and responding to student diversity, promoting equity, managing crises, meeting international students’ need. There are related guidelines for staff, such as those on responding to challenging student behaviors’.

That is why this interactive, comprehensive ‘map’ of where to refer help seeking students and why, as well as to related staff-facing services, will be of use to recently appointed teaching academics and professional and academic staff in teaching and learning related roles in particular. Deakin’s rich resources can take some time to discover, without a quick guide. The map is a result of much consultation, review and hard work. It is also a ‘living’ resource that will be refreshed over time. Each page features an ‘email’ button to provide feedback, or make suggestions, which we hope that you will do when you visit it.

To promote staff to access particular supports when they are most needed, the map has a ‘timeline’ structure. You can browse what is likely to be of use over weeks 0-3 of a first trimester at Deakin. Those first few weeks are a busy time of learning about your school and faculty. Familiarity with University-wide support services for students will also be very beneficial. By weeks 6 -11, there may be time to start gaining a deeper understanding of the Deakin approach to promoting student and staff health, wellbeing and success. The second Trimester is often a time to start partnering with expert others who can assist you further.

The Deakin Student Support Services Map is part of a much larger sharepoint site focused on induction support for teaching and learning, which will be launched in its entirety very soon. It will assist new academic and professional staff to understand their teaching and learning roles in the Deakin context, including the Deakin Teaching Capability Framework. It is organised partly by key topics, which include: teaching a first class, teaching@Deakin, assessment for learning, career growth through evaluation and review, academic integrity, cloud first design and delivery and student engagement and retention.

Click here to visit the Deakin Student Support Services Map.

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Teaching and curriculum design to support mental wellbeing

Teaching and curriculum design to support mental wellbeing

Teaching and curriculum design to support mental wellbeing
AUGUST, 2020
Digital Learning Teaching & Learning Learning Innovations Team Collaboration
More than 100 Deakin staff listened to a Deakin staff and student panel discussion on ‘Teaching and curriculum design to support mental wellbeing’ in early August. This Inclusive Education Community of Practice event was well timed as Victoria went into lockdown again. The panel, moderated by Dean of Students Lisa Hanna, included:

  • Karen Stuart, Manager Counselling & Psychological Support Services—on the Deakin Student Mental Health & Wellbeing Strategy and what teaching and professional staff can do to help implement this
  • Kiernan Cleary, DUSA President—on his own experience and wider perspective of students’ mental health stresses, particularly at the moment
  • Sally Buchanan-Hagen, Lecturer in Nursing—giving a ‘consumer advocate’ perspective of mental health and wellbeing as a student and staff member
  • Tegan Whitten, DUSA Accessibility and Services Representative, Geelong—on her lived experience of mental health conditions and ways curriculum and teaching strategies help her to manage
  • Susie Macfarlane, Senior Lecturer, DLF Health Pod Manager—on curriculum design and teaching practice to support mental health and wellbeing.


Karen Stuart started by introducing the new Deakin Mental Health and Wellbeing Strategy, outlining its whole-of-university, inclusive, proactive, evidence-based and student-centred approach and implementation plan. She also gave her perspective as a counsellor on the increasing mental health risks students are coping with under COVID-19 conditions.

Attendees heard moving accounts from the two students on the difficulties they and other students face, with or without pre-existing mental health conditions. The students, both DUSA executives, didn’t miss this opportunity to explain how teachers’ choices over curriculum could make a huge difference to their ability to cope and thrive.

Sally Buchanan-Hagen gave an equally moving and instructive account of her experience of significant mental health problems when she was a student. She explained how that experience now guides her practice as a Nursing lecturer.

Susie Macfarlane was the last speaker, drawing on her research as a psychologist and more recently as an academic and Deakin Learning Futures Health pod leader to provide a range of tips and strategies spanning inclusive curriculum, assessment, feedback and teamwork.

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Deakin’s Learning and Teaching Conference goes Digital for 2020

Deakin’s Learning and Teaching Conference goes Digital for 2020

Deakin’s Learning and Teaching Conference goes digital for 2020
AUGUST, 2020
Digital Learning
Teaching & Learning
Learning Innovations
Team Collaboration

Announcing the 2020 Deakin Learning and Teaching Week, hosted virtually from Monday 16th to Friday 20th November

Deakin Learning Futures is pleased to announce that preparations are well under way for the 2020 Deakin Learning and Teaching Virtual Conference. This year, our theme is ‘Critical conversations, challenges and celebrations’. The program will be a rich exploration of how we have found ways to share and work together during this very unusual year, new conversations about learning and teaching practice and big ideas, and staff and student reflection on experiences of going virtual. Professor Liz Johnson, Deputy Vice-Chancellor Education, will be our keynote speaker. Her opening session will take a look at the year that was – and what a year it has been.

That will include sharing experiences round tackling some big challenges that the Deakin community has faced, such as finding ways to create and support virtual and online assessment, pracs and labs and Work Integrated Learning. It’s also time to take a deeper look at how where were and headed and how we are tracking with microcredentials, revisiting Deakin’s GLO8 and enhancing the First Year Experience. These focus points, plus a spotlight on Mental health and wellbeing, will allow space for collective acknowledgement of the impact of COVID19 on how we live and work.

Speaking of which, things will be a little different this year from past years. This fully digital event will run over a full week, from Monday 16th to Friday 20th November. It might be a good idea to put a placeholder into your diary now. However, a program of shorter, more varied options for people to engage with has been crafted with an eye to avoiding ‘zoom exhaustion’, recognition that there will be other pressing matters learning and teaching matters to attend to, as well as other responsibilities to juggle in a period of working from home for many. The plan is to make time to engage with activities in many different ways, as we come together to celebrate and share Deakin community’s achievements and experiences, as well as those of our students over this most difficult of years.

As such, the week will offer a range of synchronous and asynchronous options for staff to participate in and engage with. Some of these are about solving our problems together, some are more about our research and experiences, while others will be purely social. We also hope to see more collaborative partnerships and student-led sessions in 2020.  Synchronous session types will include full papers, panel discussions, chances to tour virtual learning spaces and informal social events. Asynchronous options may include virtual posters, videos, podcasts, a Padlet wall for shared reflections and a Human Library to browse. You will be invited to suggest another format, if preferred, when you submit a proposal.

These varied and accessible opportunities will be further supplemented by making support for ‘access on demand’ content available to those presenters who wish to provide it. So, a panel discussion might be extended with, for example, an online discussion space. A paper presentation might feature a chat roulette ‘after event’ in which the participants are randomly allocated to small group chats for further discussion. What else would make for a great session? We look forward to hearing your answers in the coming weeks


For further information, questions or to lodge submission please visit the conference page

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Padlet Licence: Supporting collaboration in online learning

Padlet Licence: Supporting collaboration in online learning

Padlet License: Supporting collaboration in online learning
AUGUST, 2020
Teaching & Learning

Good Practice

As you navigate this online space, it is important to be aware of the software that can be used to support collaboration in your teaching and learning. In this resource we will share some of the software that you have access to through Universitywide licence so you can integrate it into your teaching practice 

What is Padlet? 

Padlet is an interactive board for sharing different types of multimedia resources such as images, video, audio, and text. By allowing students to share, view, discuss, and reflect on visual artifacts, it enables collaboration and conversation between students, and with teachers. To get your license follow the Padlet SSO Instructions

Why use Padlet in your teaching? 

Padlet can facilitate a sense of ‘connection’ for students by enabling them to post onto a ‘virtual wall’ to collaborate with their peers seamlessly. It can sometimes be challenging to collaborate on visual artifacts, especially online, but Padlet provides a simple, intuitive and accessible way to do this. You may have accessed the free version, however now we have a University license so you can join existing teaching teams who are using Padlet in their teaching and learning.  

Peer feedback 

Teachers and learners can provide feedback on individual posts, enabling peer review of their visual artifacts and reflectionsThis peer review process benefits both the reviewee (through feedback on their work) and the reviewer (through exposure to the work of their peers and the requirement to critically engage with that work). In Padlet, this peer review and feedback can be facilitated in a synchronous or asynchronous manner.   

Seminar pre-work and feedback on student progress 

Embed a Padlet wall with discussion questions or prompts into CloudDeakin for students to post their ideas, reflections or questions before a seminar. You can then use the information gathered on Padlet to teach to in the synchronous sessions.  

Real-time collaboration in synchronous sessions 

Alternatively, you may design it so students can collaborate in ‘breakout rooms’ and post their ideas using Padlet. They can actively engage in different activities by having access to Padlet and posting their ideas and coming back to group with the wall they have created.  

How can you use Padlet in your teaching? 

I want to know how to use Padlet for different activities in my unit. 

I want students to share where they are from to build a sense of connection within the cohort.

I want students to be able to create a timeline so they can demonstrate what they have learnt within a topic.  

I want to get a licence for Padlet so I can use it in my teaching and learning.
Padlett image

What other tools can I use for collaborative learning? 


This digital polling software enables you to interact with learners synchronously and asynchronously. If you haven’t already accessed your licence, sign up by following these Mentimeter SSO instructions 

For more on how you can use Mentimeter in your online teaching practice, including how to design activities to create a constructive dialogue between you and your learners, vsit Mentimeter for Teaching and Learning.   

Microsoft Teams 

Microsoft Teams is an industry-based software that facilitates collaboration between teachers, students, and industry partners through synchronous and asynchronous activities. It brings everything together in one place so eliminates the need for multiple software from a teaching and learning perspective.  

If you are using Microsoft Teams in your unit, add the Microsoft Teams student support resource to your general channel or create your own. Be sure to explain, why you are using Microsoft Teams and where students will find the relevant information.  

To find out more about how you could use Microsoft Teams to facilitate collaboration in your unit, visit the following: 



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