The Q&A bot that answers student queries in Microsoft Teams



Teaching Online
Digital Innovation

Deakin is currently running a pilot of a Q&A bot that answers routine student queries in Microsoft Teams. The bot integrates with Microsoft Teams class environments and uses artificial intelligence to build a body of knowledge about the unit with a focus on unit administration. Students can then ask the bot questions in a designated Q&A channel in Microsoft Teams and receive answers about assignment deadlines and locations of learning resources 24 hours a day, seven days a week.

How Dr Elicia Lanham uses Q&A bot

We spoke to Dr Elicia Lanham (Senior Lecturer in Information Technology) who is piloting the Q&A bot in her Microsoft Teams class environment as part of SIT772 – Database and Information Retrieval.

Dr Lanham finds that using Microsoft Teams in teaching and learning has facilitated communication between students and instructors. Microsoft Teams has made it easier for students to post questions for their peers and unit chairs, leading to a spike in student engagement that has extended and enhanced classroom learning.

Some of these questions are routinely administrative in nature and could potentially be answered using a Q&A bot, freeing up the academic to concentrate on questions that require higher-order thinking to dig deeper into the learning materials.

In this video, you can learn more about how Dr Lanham has used Microsoft Teams and the Q&A bot in her unit.


Implementing the Q&A bot with Alan Longmuir

The Emergent Technologies, AI and Big Data team from eSolutions is leading the pilot of the bot for Deakin and has been working closely with Dr Lanham on its implementation in the Microsoft Teams class environment for her unit.

The team is also leading a pilot of using the Q&A bot within CloudDeakin unit sites, positioning Deakin as the first university in Australia to experiment its use in the D2L environment.

We spoke with Alan Longmuir (Emergent Technologies Manager) who gave us a demonstration of how the bot works.


If you’re interested in learning more about the Q&A bot you can contact Alan Longmuir at

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