FREQUENTLY ASKED QUESTIONS
This page is not accesible to screen readers. For an accessible version of this page please download this assisted technology friendly pdf. Click here.
Blocking mixed content
Browsers such as Google Chrome, Mozilla Firefox and Internet Edge are now actively blocking mixed content – content from unsecured sites. This may result in a blank screen or an error message such as “Your browser has failed to load this video. Please click here to view it in DeakinAir.” while viewing content within CloudDeakin.
To allow mixed content within CloudDeakin you may have to actively choose to allow blocked content. To do this please follow the instructions below
- Click on the lock icon in the address bar.
- Click the arrow on the Control Center.
- Click on Disable protection for now.
A small icon of a shield will appear on the right side of the address bar if the page you are viewing contains unsecure content.
- Click on the shield.
- Select Load Unsafe Script.
A Popup will appear at the bottom of the page that says Only secure content is displayed if the page you are viewing contains unsecure content.
- Click Show all content.
Enrolling Staff as Lecturers, Marking Tutors or Tutors
If you have the Unit Chair role in the site, you will be able to enrol teaching staff.
- Click on More and select Classlist.
- Click on Add Participants and select Add an existing user .
- In the Search For field, enter the staff name and hit enter on your keyboard.
- From the results, select the check box next to the staff name.
- Under the Role drop-down list, select the role you wish the staff to have.
- Click Enrol Selected Users .
Note : If a user has been enrolled as UC-I, Unit Chairs cannot find them under Classlist.
Can I view my CloudDeakin site in Student View?
You need to impersonate the Demo Student. Please refer to Classlist guide for instructions.
I can’t view PDF’s in Mozilla Firefox
You can view PDF’s in Mozilla, but by default this is not enabled. To enable this, please follow these steps:
- At the top of the Firefox window, click on the Tools button and then select Options.
- Select the Applications panel.
- Find Portable Document Format (PDF) in the list and click on it to select it.
- Click on the drop-down arrow in the Action column for the above entry and select Use Adobe Acrobat in Firefox.
I encounter an error when embedding YouTube video in CloudDeakin
Return to your YouTube video, click on Share and then Embed tab. Tick the Use old embed code box. Copy the code and paste in your html page.
BB COLLABORATE FAQS
How to configure firewall or router to use with Bb Collaborate?
Please see the details on Support Portal page.
Error message unidentified developer
Users who are using OS X 10.8.5 and Firefox might receive error message of “meeting.jnlp can’t be opened because it is from an unidentified developer” when trying to launch Bb Collaborate. To fix this error, save the file. Then, change the suffix of the file from .jnlp to .collab (eg meeting.collab). You will be able to open this file with Bb Collaborate Launcher.
Why do I need to use the Bb Collaborate Launcher?
Several recent Java updates by Oracle have caused issues for Bb Collaborate users. Apple’s protection for Java on the Mac is also becoming increasingly disruptive for Bb Collaborate users with new default settings that prevent the application from launching seamlessly. The Bb Collaborate Launcher will help users when connecting to Bb Collaborate sessions. The launcher provides the Java needed to participate in Bb Collaborate web conferencing sessions, users no longer need to install and maintain the system version of Java.
Will the Bb Collaborate Launcher be used for viewing Bb Collaborate recordings as well as live sessions?
Yes, the Bb Collaborate Launcher will be required to view recorded sessions in the native Collaborate recording format. The Bb Collaborate Launcher is not required to view recordings that have been converted to MP3/MP4 formats.
Why the text in Bb Collaborate Chat gets progressively smaller as I typed?
This is a known issue with computers running Java 8. Java 8 is not fully supported with Bb Collaborate. Please install Java 7 from the Oracle Java archives or use Bb Collaborate Launcher.
How do I set Mac OS X File Associations to open .collab files properly when using Bb Collaborate Launcher?
Please refer to the Knowledge base article for details.
Can I join the meeting using Javaws (Windows)?
Yes, please follow the steps below:
- Click on the Bb Collaborate link from CloudDeakin.
- The link will open in a new tab.
- Click on the Launch Blackboard Collaborate Now link.
- From the pop-up, click on the Browse button.
- Click Browser button.
- Go to: C:\Program Files (x86)\Java\jre7\bin.
- Select javaws.exe as the default launcher.
- Click on Open.
- Now click the OK button.
- If you’re prompt to update Java, click Later.
- If you receive the security warning, click the Run.
The video guide is available on https://video.deakin.edu.au/media/t/0_c8cm8fyj
BB COLLABORATE ULTRA FAQS
Do I need to install Java or launcher?
No, you don’t need to install Java or a launcher. Bb Collaborate Ultra is based on modern web technologies including HTML 5 and WebRTC.
Which browser should I use?
For the best experience use Google Chrome or Firefox (versions 49+).
Do I need to install software to use Application Sharing?
You need to install the extension called Desktop Sharing released by Blackboard.
Where do I find my recordings?
Go to the Bb Collaborate Ultra link in your CloudDeakin site. Click on Menu icon Session menu on the left-hand side on your screen, and then click on Recordings.
Are the Breakout groups recorded?
No, Breakout groups are not recorded.
How do I rename the recordings?
You cannot rename the recordings. If you wish to have different title for each recordings, consider to create a new session for each of your session.
What is the recommended file format to upload to DeakinAir?
DeakinAir accepts all common video, audio and image formats in all resolutions. For best results with video, we recommend preparing videos in 1280×720 pixels and using the H.264 video codec at about 4000 kb/s. The file upload limit is 2GB. For optimal end-user experience you might like to consider a maximum of 20 min videos. If necessary, playlists can easily be created to segment longer video sequences or group similar subject matter.
My video failed to upload to DeakinAir. What do I do?
Check the recommended file format above. If your video is not using the correct codec, use software such as Macroplant Adapter to re-encode. If you’re uploading a huge file, please ensure that you’ve a good Internet connection. Best end-user experience will be on-campus via wired network or off-campus via ADSL. Use this site to check your Internet speed.
How do I create a playlist?
- Go to the video that you would like to add to a playlist.
- Click on the Actions dropdown and select Add to Playlist.
- If you wish to create a new playlist, under the Create new playlist field enter a name and click on Create.
- Select the playlists that you want to add the video to and click Save.
- The video is now added to the playlist.
- After you have created a playlist, it appears on the My Playlists (top right hand corner, click on your name) page where you can preview it, edit the sequence of media, select design of playlist, and grab the embed code.